Skip to main content
All CollectionsTroubleshooting & Support
Understanding Bounce Messages: What They Mean and How to Fix Them
Understanding Bounce Messages: What They Mean and How to Fix Them

Decode bounce messages, understand their causes, and learn quick fixes to ensure your emails land in inboxes.

Updated over a week ago

Unlocking the Mystery of Bounce Messages: A Guide for Email Masters

Imagine crafting the perfect email campaign—your subject line is brilliant, your content is compelling, and your call-to-action is irresistible. But instead of a flood of responses, you’re met with a wall of bounce messages. What went wrong? Let’s decode the enigma of bounce messages and show you how to fix them, ensuring your emails land where they belong.


What Are Bounce Messages?

Bounce messages, also known as Non-Delivery Reports (NDRs) or Delivery Status Notifications (DSNs), are automated alerts sent back to the sender when an email fails to reach its intended recipient. Think of them as your email server’s way of saying, “Houston, we have a problem.”


Types of Bounce Messages

1️⃣ Soft Bounces

Soft bounces are temporary issues that can often resolve themselves.
Examples:

  • Recipient’s inbox is full.

  • Email server is down.

  • The message size exceeds limits.

Fix It:

  • Wait and retry sending the email after some time.

  • Compress large attachments or use links instead.

2️⃣ Hard Bounces

Hard bounces are permanent failures, and these addresses should be removed from your list ASAP.
Examples:

  • Invalid email address.

  • Domain doesn’t exist.

  • Email blocked by recipient’s server.

Fix It:

  • Validate email addresses before sending.

  • Regularly clean your email list using tools like Your DMARC’s Email Validator.


Common Bounce Codes and What They Mean

Here’s a quick reference table for understanding bounce codes:

Code

Description

Action

550

Mailbox unavailable or blocked

Verify recipient email or ensure you’re not blacklisted.

552

Message size exceeds limits

Compress attachments or link to external storage.

554

Transaction failed (spam detected)

Check your domain’s reputation and SPF/DKIM/DMARC compliance.

451

Temporary server issue

Wait and retry; ensure your email server is configured for retries.

421

Service unavailable

Reduce email-sending rate or contact the recipient’s email administrator.


How to Fix Bounce Issues (Code Included)

1. Validate Your Email List

Use Python with the validate_email library to ensure addresses are real.

pythonCopyEditfrom validate_email_address import validate_email email = "[email protected]" is_valid = validate_email(email, verify=True) if is_valid: print("Email is valid!") else: print("Invalid email address.")

2. Check DNS and Authentication Records

Ensure SPF, DKIM, and DMARC are configured correctly. Use tools like Your DMARC’s DNS Lookup to verify records.

3. Monitor Blacklist Status

Check if your domain or IP is blacklisted using APIs like Spamhaus.

pythonCopyEditimport requests response = requests.get("https://api.spamhaus.org/lookup/v1/example.com") if response.status_code == 200: print("Domain is clean.") else: print("Domain might be blacklisted.")

4. Optimize Your Email Content

  • Avoid spammy keywords like “FREE” or “LIMITED TIME ONLY.”

  • Personalize your emails for higher engagement.


How Your DMARC Can Help

At Your DMARC, we specialize in email compliance and security. With tools to validate DNS records, analyze DMARC reports, and enhance domain reputation, we ensure your emails reach their destination.

💡 Pro Tip: Use our Bounce Analyzer to decode bounce messages and find actionable solutions quickly.


Final Thoughts

Bounce messages don’t have to be a mystery. By understanding the cause, using the right tools, and maintaining best practices, you can ensure your emails land in the inbox—every time.

So, the next time you face a bounce, don’t sweat it. With a little troubleshooting and help from Your DMARC, you’ve got this covered.

Ready to reduce your bounce rate? Explore our free tools today and keep your emails on track!

Did this answer your question?